Call Centers For Dummies Ebook

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Publication: For Dummies
 
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Language: English
Publication Date: March 2010
Pages: 408
File Size: 5486 Kbytes

Restrictions set by Publisher:
- Text-to-speech feature not available.
- Printing is permitted.
- Copying 5 text selections every 365 days is allowed.
- Free application Adobe Digital Editions, Aldiko reader, or Bluefire reader required .
$17.35 $24.99
( 30.57% savings )
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Hi, sorry for the interruption!
We're repeating some important information here to ensure that you're making an informed purchase. Please review it.

  • Don't get caught unaware. Preview ebook and open the sample ebook on each of your intended devices before continuing.
  • You will need a Free 3rd-party application that can read the intermediate .acsm file you will receive as download. PDF/Epub format is downloaded automatically by the application thereafter. Please install the necessary software first on your intended device of use.
  • - Printing is permitted.
    - Copying 5 text selections every 365 days is allowed.
  • Refund Policy
    Refunds are not allowed after the ebook is opened so please open the ebook directly on your intended device. Refund requests should be recieved within 7 days after download is made available. Of course, if you get an incorrect ebook ( different from what is mentioned in the title) or if the ebook doesn't open on the initial device, then we'll assist with fixing the issue or get you a refund if a timely fix isn't available.
  • Customer Service
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Language: English
Publication Date: May 2010
File Size: 2252 Kbytes

Restrictions set by Publisher:
- Text-to-speech feature not available.
- Printing is permitted.
- Copying 5 text selections every 365 days is allowed.
- Free application Adobe Digital Editions, Aldiko reader, or Bluefire reader required .
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ISBN: 9780470678398   Should I buy this Ebook?   Write a Review

Description

Tips on making your call center a genuine profit center

In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that’s transforming today’s call center and the location-neutral call center. It also helps readers determine whether it’s cost-efficient to outsource operations and looks at the changing role and requirements of agents.

  • The ultimate call center guide, now revised and updated
  • The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations
  • Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses

With the latest edition of Call Centers For Dummies , managers will have an improved arsenal of techniques to boost their center’s bottom line.

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Call Centers For Dummies