Customer Relations Ebooks

Great Customer Service on the Telephone ebook cover
The Customer Signs Your Paycheck ebook cover
$17.50 $20.00
Salesforce CRM: The Definitive Admin Handbook ebook cover
Hot deal!
101 Activities for Delivering Knock Your Socks Off Service ebook cover
$15.20 $19.95
Hot deal!
What's Keeping Your Customers Up at Night? ebook cover
$18.05 $22.00
Superior Customer Value in the New Economy: Concepts and Cases, Second Edition ebook cover
CRM: Redefining Customer Relationship Management ebook cover
$80.65 $84.95
Call Center Operation: Design, Operation, and Maintenance ebook cover
Hot deal!
Award Winning Customer Service: 101 Ways to Guarantee Great Performance ebook cover
$13.75 $17.95
Voice-of-the-Customer Marketing ebook cover
$34.45 $40.00
There's a Customer Born Every Minute ebook cover
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships ebook cover
Stop Acting Like a Seller and Start Thinking Like a Buyer ebook cover
The Supernova Advisor ebook cover
Answering the Ultimate Question: How Net Promoter Can Transform Your Business ebook cover
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service ebook cover
The Ultimate Online Customer Service Guide ebook cover
Service Design for Business: A Practical Guide to Optimizing the Customer Experience ebook cover
The New Rules of Sales and Service ebook cover
Beyond Advertising: Creating Value Through All Customer Touchpoints ebook cover
Hug Your Haters: How to Embrace Complaints and Keep Your Customers ebook cover
Customer Success ebook cover
The Art of Client Service ebook cover
Zombie Loyalists: Using Great Service to Create Rabid Fans ebook cover