Customer Relations Ebooks

Why CRM Doesn't Work: How to Win by Letting Customers Manange the Relationship ebook cover
How to Be a Fierce Competitor ebook cover
Customer Experience Management ebook cover
The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life ebook cover
Taming the Search-and-Switch Customer ebook cover
All For One: 10 Strategies for Building Trusted Client Partnerships ebook cover
Business Process Mapping: Improving Customer Satisfaction ebook cover
Take Their Breath Away: How Imaginative Service Creates Devoted Customers ebook cover
Taming the Search-and-Switch Customer ebook cover
Selling Luxury ebook cover
The Supernova Advisor ebook cover
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) ebook cover
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience ebook cover
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ebook cover
Stop Acting Like a Seller and Start Thinking Like a Buyer ebook cover
Satisfaction: How Every Great Company Listens to the Voice of the Customer ebook cover
Customer Service Delivery: Research and Best Practices ebook cover
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business ebook cover
There's a Customer Born Every Minute ebook cover
Indispensable: How To Become The Company That Your Customers Can't Live Without ebook cover
Life After the 30-Second Spot ebook cover
Hot deal!
Clients Forever ebook cover
$15.65 $19.00
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Branded Customer Service: The New Competitive Edge ebook cover
$17.40 $22.95
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Building Your Ebay Traffic the Smart Way ebook cover
$13.75 $17.95