Delivering Knock Your Socks Off Service Ebook

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Language: English
Publication Date: January 2008
File Size: 1660 Kbytes
Illustrations included

Restrictions set by Publisher:
- Text-to-speech feature not available.
- Printing is not permitted.
- You cannot copy text from file.
- Free application Adobe Digital Editions, Aldiko reader, or Bluefire reader required .
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ISBN: 9780814426890   Should I buy this Ebook?   Write a Review


Today’s customers are smarter and more demanding and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting “Service Advantage.” Written in the same accessible and humorous style that made this book a classic, the new edition provides tips and strategies to help readers:* meet customers’ expectations and satisfy their needs * become easy to do business with * determine the right times to bend or break the rules * become fantastic fixers and powerful problem-solvers * cope effectively with “customers from hell.”Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.


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